PRIVACY POLICY
How we collect, use and protect your personal information.
This Privacy Policy describes how Gauldentrap ("we", "us", "our") collects, uses and protects the personal information you provide when using our website and placing orders.
Information We Collect
Information you provide directly
- Name and contact details (email address, phone number)
- Shipping address
- Payment method preference (we do not store payment credentials)
- Order details and special notes
- Communications you send to us by email or through our contact form
Information collected automatically
- Browser type and version
- General geographic location (country level, used for currency detection)
- Pages visited and time spent on site
- Referring URL
We do not use cookies for advertising or tracking purposes. Cart contents and currency preferences are stored locally in your browser using localStorage and never transmitted to our servers unless you place an order.
How We Use Your Information
- To process and fulfil your orders
- To communicate with you about your order status, payment and delivery
- To respond to your enquiries and support requests
- To send you discount codes or promotions if you have subscribed to our newsletter (you may unsubscribe at any time)
- To improve our website and product offerings
How We Protect Your Information
All data transmitted between your browser and our website is encrypted using SSL (HTTPS). Order submissions are processed through Web3Forms, a secure third-party form service. We do not store payment card numbers, bank account details or cryptocurrency wallet credentials on our systems.
Access to customer information is restricted to the team members who need it to fulfil your order. We do not store unnecessary data and we regularly review our data retention practices.
Information Sharing
We do not sell, rent or trade your personal information to any third parties for marketing purposes. We may share information in the following limited circumstances:
- Shipping carriers: Your name and delivery address are shared with our shipping partners to fulfil your order
- Payment processors: Where applicable, payment details are handled by third-party processors under their own privacy policies
- Legal requirements: We may disclose information if required to do so by law or in response to a valid legal request
Data Retention
We retain order information for a period of up to 2 years to handle any guarantee claims or disputes. After this period, personal data is deleted from our systems. You may request earlier deletion of your data by contacting us at support@gauldentrap.com.
Your Rights
You have the right to request access to the personal information we hold about you, request correction of inaccurate information, request deletion of your data, and withdraw consent to receive marketing communications at any time. To exercise any of these rights, contact us at support@gauldentrap.com.
Third-Party Services
Our website uses the following third-party services which have their own privacy policies:
- Web3Forms — form submission processing
- Google Fonts — font delivery
- Tawk.to — live chat support
- ipapi.co — country detection for currency (no personal data stored)
Contact
If you have questions about this Privacy Policy or how we handle your data, contact us at support@gauldentrap.com.