30-DAY GUARANTEE
If something is wrong with your order we will make it right — no arguments, no runaround.
Our 30-Day Guarantee
We stand behind every product we sell. If your order arrives damaged, defective or incorrect — or if something is missing — we will make it right. No arguments, no lengthy back-and-forth, no runaround.
✅ What We Cover
Damaged products on arrival • Incorrect items sent • Missing items from your order • Products that arrive in unsatisfactory condition • Packaging failures that compromise product integrity
How to Claim
Contact us at support@gauldentrap.com within 48 hours of receiving your order. Include the following:
- Your order number
- A clear description of the issue
- Photo or video evidence of the problem (where possible)
- The email address used to place the order
We aim to respond to all claims within 2 hours during business hours. Once your claim is verified we will arrange a replacement shipment or resolution at no cost to you. Replacements are typically dispatched within 1 to 2 business days of claim approval.
Timeframes
- Report window: Within 48 hours of delivery for damage or incorrect items
- Missing item window: Within 72 hours of the expected delivery date
- Guarantee period: 30 days from dispatch date
- Our response time: Within 2 hours during business hours
- Resolution / replacement dispatch: 1 to 2 business days after claim approval
What We Cannot Cover
We are unable to accept returns or process claims in the following circumstances:
- Change of mind or preference after receiving a correctly fulfilled order
- Claims submitted more than 30 days after the dispatch date
- Damage caused by improper storage after delivery
- Partial use of a product before raising a claim
- Claims without any supporting information or order reference
We understand this category requires trust on both sides. We take every legitimate claim seriously and resolve them promptly. If you are ever in doubt about a product before ordering, contact us first and we will advise honestly.
Physical Returns
Due to the nature of our products and legal considerations around the return of cannabis goods, we do not accept physical returns by post. All resolutions are handled through replacement shipments. Do not attempt to return products by post as we are unable to accept or process them.
Contact for Claims
Email: support@gauldentrap.com
Subject line: Include your order number for fastest processing.
Response time: Within 2 hours Monday through Saturday, 8am to 10pm EST.